What is the process after I have ordered and paid for my chosen invitation from the online shop?
.You will immediately get an automated email notification confirming your purchase. We will then send you an email within 2 working days acknowledging your order and requesting your invitation wording and other information and details if necessary. We aim to email you your first proof within 3-4 working days of receipt of your invitation wording (unless there is substantial customisation work required). Therefore, the earlier you send us your wording and your completed guest lists (if applicable), the quicker the production process. After you receive your first proof, review it thoroughly and email across any alterations, A maximum of 3 occasions of text alterations are usually allowed. Review your final proof thoroughly and confirm your approval by email. Printing and production then commences and products are usually dispatched within 2 weeks after receipt of final proof approval
What if I have some additional requests for my invitation?
If you have a request for minor customisation work, type your request in the free text box (you can do this at the stage before adding to the cart OR at the payments stage). We will review your request upon receipt of your order and let you know whether your request can be done without additional costs or not. If the customisation work is substantial, we will let you know what the additional costs are. Alternatively, feel free to contact us anytime before you place your order.
The prices of the invitations in the online shop seems to be displayed as a range. What are the actual prices for the invitations?
The price is displayed as a range due to the varying combinations and choices you can make with each design. To view the pricing structure clearly, view the tables at the bottom of the Weddings page.
Are envelopes included in the price?
Yes, the main envelope is included in the price of the invitation. The envelope included is either the white linen envelope or the buffalo kraft envelope. For metallic and coloured envelopes, there is an additional cost. There is also an additional cost for RSVP envelopes.
Can I purchase samples?
We do not keep a stock of physical samples. However, if you wish to purchase a generic sample/s of a particular design/s, we are able to make them for you. We will charge you the price of each invitation as advertised on the website but there will also be a production fee depending on how many samples you are purchasing. Do contact us should you be interested in this. If you proceed with ordering your invitations with us, the production fee will be refunded.
I need my invitations urgently. How soon can my order be delivered?
As mentioned earlier, we aim to dispatch invitations within 2 weeks after receiving your approval of the final proof including receipt of your completed guest list etc (if applicable). Therefore, the sooner you have provided us with your wording, guest list and the quicker you have reviewed and approved your proof, the quicker the production process. Please let us know if your invitations are urgent and we will try our very best to accommodate!
How many times can I alter the proof?
The standard pricing includes customising your wording into the chosen invitation design plus text alterations at the proofing stage. We usually allow up to 3 occasions of text alterations. All alterations and amendments must be submitted in writing by email. The approval of the final proof also needs to be submitted in writing. After your approval of the final proof, no further alterations will be accepted.
Can you accommodate other forms of payments such as bank transfers, part payments etc.?
Our online shop does not accommodate bank transfers or part payments. However, should you wish to pay by bank transfer, we are able to raise an invoice and email that to you. In order for us to do that, you will need to email your order across rather than purchase through the online shop. We normally do not accept part payments but may occasionally accommodate this if the total purchase is over AUD500. Please contact us should you wish to do this. However, please note that the first proof will not be emailed to you until full payment has been made.
Have you got a showroom where we can visit?
No. However, we do exhibit our products at wedding expos and showcase events throughout the year primarily in Brisbane.